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Terms and Conditions​

The following are the Terms of Business for anyone wishing to join our newsletter, attend an event and/ or purchase products or services from Being Well in Suffolk CIC. Please read these carefully, they explain how we will use your information.

By using this website you will be taken to have agreed to be bound by them. Thank you.

Do email us if you have any queries.


The following meanings apply in these Terms of Business:

"BWIS" means Being Well in Suffolk CIC;

"Materials" means all items associated with our products and services, in printed, electronic, online or any other form and all data gathered by use of our services;

“Learning Programmes” means any training course , group or network or one-off workshop offered for group participation;

"Purchaser" means the company or individual who has contracted for any of our products and services.

"Newsletter" means a monthly emailed newsletter called Interesting Times that we send to people who have asked to receive it either by signing up for it on the site or at an event signing in sheet.

"Taster Event" means a free event that explains one of our learning programmes and gives a taste of it.

Website passwords

The Event participant / Purchaser shall ensure that passwords allocated to them are only used by them or other individuals within their organisation as agreed with BEING WELL IN SUFFOLK, and that this at all times complies with these Terms.

Giving us Feedback or making a complaint

We value feedback and would wish to know if you have any concerns about what we offer or the way we work. Please see the feedback section in About Us on the site to let us know or email Thank you.

Booking Terms & Conditions for all Services

Courses, workshops and tasters

Late cancellation or non-attendance deprives someone else of an opportunity. We ask for as much notice as possible if you need to cancel your place so we can offer it to someone else. Please talk to us if you are not going to be able to take up your booking.

If you wish to cancel your place please note that we must receive at least 24 hours notice.

For paid for events if we receive less than 24 hours notification of a cancellation you will be invoiced for the full fee.


Individual Appointments

Individual 121 therapeutic relationships are subject to a specific contract between professional practitioner and client and are not covered by these BWIS terms of Business. The usual practice is that your coach or therapist must receive at least 24 hours notice for cancellation of any appointment, otherwise the full session fee will be due. If you fail to attend any appointment and no prior notification is given, again the full session fee will be due.

The coaches and therapist offer a free 15 minute max phone discussion with them about what they do and your needs from 121 coaching or therapy.

Learning programmes

The details of the design, content and pricing of learning programmes are correct at the time of publication, but may be subject to change without notice.

Fee paying programmes

Fees are payable 28 days before the start of all fee paying programmes. Full payment by bank transfer or cheque will be required on bookings received within 28 days of the programme start date. Some programmes require a deposit to be paid to secure a place.

BEING WELL IN SUFFOLK reserves the right to charge interest and costs of recovery in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

Funded places on courses

For some of our fee-paying courses we are able to offer places that are free or reduced, depending on availability. If you are unable to pay the full amount please contact us.

If you are booked on a grant-funded course and cancel with less than 7 days notice or do not show up on the day you will be invoiced for the full cost of the place to prevent misuse of this offer.

Free Events

If you book a free event please let us know if you cannot attend so we can offer the place elsewhere – thank you.

Transfer policy

Once a programme has been booked, should a participant wish to transfer from one date to another and there is a place on their preferred course or workshop then a transfer fee of £25 is payable if this is more than 28 days before the programme starts.

All requests for transfer of a programme to another date must be made in writing. The alternative date must be provided to BEING WELL IN SUFFOLK within one month of the transfer request, failing which the transfer request will no longer apply and the booking shall be deemed cancelled. In such event, the cancellation fees as set forth under Cancellation Policy shall apply and the fees shall be payable in full in replacement of the above transfer request fee.

Cancellation policy

BEING WELL IN SUFFOLK reserves the right to cancel or reschedule programmes without penalty or liability if there are insufficient bookings, or for reasons outside BWIS control.

In respect of cancellation by BWIS, a full refund will be given upon return to BWIS of any pre-course materials already dispatched.

In respect of a cancellation by a participant, these must be made in writing and the following cancellation charges are payable:

Cancellation receivedFee payable

 Fewer than 7 days before the programme starts or non-attendanceFull fee

 Between 7 and 28 days before the programme starts50% of the fee

 More than 28 days before the programme starts£25 admin fee


Nominating someone to take your place is acceptable without charge up to 7 days before the programme starts, provided that the substitute persons fulfils the entrance requirement and has completed any pre-course booking form and study and pays in full on confirmation.


On the rare occasion that a participant does not reach the required standard for any learning programme, accreditation will not be given. Each case will be dealt with on an individual basis and an appropriate way forward will be discussed with each person individually.


BWIS endeavours to ensure that any description of the design or content of learning programmes / Taster Events is as informative as possible, but it is for participants to take responsibility for deciding whether or not a programme / Event / Service is suitable for their needs.

The liability of BWIS arising under or as a result of the provision of the learning programmes, whether in contract, tort, breach of statutory duty or otherwise, will not exceed the price paid by the participant (or their employer) for such programmes. Nothing in these terms of business will exclude or limit BWIS’s liability for death or personal injury, or for fraud on BWIS’s part, or for any liability that cannot be excluded by law. Subject to the foregoing sentence, BWIS will not be liable for any indirect or consequential loss, loss of business, profit, revenue, data or goodwill, or for lost or wasted management time.


BWIS carries professional indemnity and public liability insurance to the value of £2 million to cover the activity of the company and its Directors.

Refunds Policy

BWIS offers non-tangible irrevocable products and services and therefore we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any offer at our site.

Purchaser's obligations

In no circumstances may the Purchaser give, sell, or otherwise dispose of, the Materials, or any part of the Materials, to third parties or act as agent or distributor of the Materials. Any on-selling or any unauthorised use, reproduction or modification of the Materials is strictly prohibited.

The Purchaser may not make use of data collected as a result of the Purchaser's use of the Materials to create products for commercial sale or other commercial exploitation.

If the Purchaser customises the Materials to apply different branding or alters or deviates from the standard supplied wording in relation to the content of emails sent via our products and services, the Purchaser shall ensure that it possesses all necessary intellectual property rights or permissions and that any changes are lawful, appropriate and related to the subject matter of the Materials. BWIS shall have no responsibility or liability in relation to any such customisation of the Materials, including any infringement of third party intellectual property rights, misuse, or unlawful or inappropriate content.

The Purchaser shall indemnify BWIS in respect of any claims brought by a user of the Purchaser against us in relation to the Purchaser's use of the Materials.

Intellectual property

The Materials are owned by the Director(s) of BEING WELL IN SUFFOLK. Reproduction of the Materials, in whole or in part, in any form or media, by any process (including posting on the internet or any intranet, or unauthorised emailing), is prohibited except:

(i) where expressly permitted by law; or,

(ii) where such reproduction is for the purposes of using the Materials in accordance with these Terms and with written permission from a BWIS Director.

Data Protection

At BWIS we are committed to safeguarding and preserving the privacy of our website visitors and customers information. We are registered with the ICO Information Commission Office (registration number A8272285) and GDPR General Data protection Regulations compliant in the way we handle information.

All information collected from you with your consent is stored securely. We use a cloud-based server hosted by Linode in London. This Terms of business explains what happens to any personal data that you provide to us or that we collect from you while you visit our site. We do update the T&C’s from time to time so please do review this document regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

(i) Information about your use of our site, including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

(ii) Information provided voluntarily by you, for example, when you register for information or make a purchase or give us your details at an event or learning programme or service.

(iii) Information that you provide when you communicate with us by any means.

Use of Cookies

Please see our Cookies page for a full description of how we use cookies.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition we may use the information for one or more of the following purposes:

(i) To provide information to you that you request from us relating to our products and services.

(ii) To provide information to you relating to other related products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information. You can opt out of this by emailing us at the info email under ‘contact us’.

(iii) To inform you of any changes to our website, services, or goods and products.

If you have previously purchased goods or services from us, we may provide you with details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasions such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with these terms of business and in the circumstances detailed below:

(i) In the event that we sell any or all of our business to the buyer.

(ii) Where we are legally required by law to disclose your personal information.

(iii) To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with GDPR you have the right to ; be forgotten, Object to what we hold and have it corrected or removed, Access to see what we hold and right to take your information away to give to give elsewhere. If you wish to see what information we have about you please email us at


BEING WELL IN SUFFOLK’s liability arising under or as a result of the provision or use of the Materials, whether in contract, tort, breach of statutory duty or otherwise, will not exceed the price paid by the Purchaser for the Materials.

Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, or for any fraud on our part, or for any liability that cannot be excluded by law. Subject to this, we will not be liable for any indirect or consequential loss, loss of business, profit, revenue, data or goodwill, or for lost or wasted management time or the lost time of other employees arising from the Purchaser's use of the Materials (whether direct or indirect).

We do not warrant or represent that the website will operate without interruption, and we have no liability for the inability of anyone to access the website or the emails that form part of the Materials. We reserve the right to carry out maintenance and development on the website, which may cause interruption to it.

Except as expressly set out in these Terms, we exclude to the fullest extent permitted by law all warranties, representations, terms, conditions and undertakings, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise.


Any condition, representation or warranty that might otherwise be implied or incorporated within these Terms by reason of statute or common law or otherwise is hereby expressly excluded to the fullest extent permitted by law.


BWIS will only supply Materials in accordance with these Terms of Business. No variation to these Terms of Business is permitted unless in writing and signed by two directors of BWIS or their designated signatory.

BWIS reserves the right to change these Terms at any time without prior notice to you, so please check them


Governing Law

These Terms are governed exclusively by English law and are subject to the jurisdiction of the courts of England. The place of performance of the contract will be England.

Further Information

BEING WELL IN SUFFOLK (BWIS) is a Community Interest Company registered in England with the registration number 08580111.

Our registered office is at:

8 Beaconsfield Road



IP12 1EQ


Also see About Us on the website for more background to our company

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